GET HELP
Houston, do we have a problem?
Don't worry, our team has your back. Just get in touch and we'll get you from "help!" to "heck yeah!" in record time.
Phone
us - (813) 563-5321
Canada - (204) 430 7123
Address
12427 Gentle Swan Place Odessa, FL 33556
FAQ
Common
Questions
FAQ
Common
Questions
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How can I get technical support as an existing customer?
No worries, we've got you covered! As a valued customer, you can reach out to our dedicated support team by filling in the form above to submit a support ticket. You can also give us a call at (813) 563-5321 or shoot us an email at support@kallistotech.com.
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What are your support hours for customers?
Our awesome support team is available to assist you Monday through Friday, from 9 AM to 6 PM. But if you've got an emergency or a critical issue, we've got your back – simply get in touch with us indicating the urgency and we’ll get right on it.
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How long do support issues usually take to resolve?
Our goal is to get your issues resolved as quickly as possible. While the exact resolution time depends on how complex the issue is and the urgency, we always aim to provide an initial response within 8 business hours and have a resolution in place within 24-48 hours.
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Can I escalate if I'm unhappy with support?
Absolutely! If you're not happy with the support you're receiving, we want to make things right. Just mention that you'd like to escalate your case in the support ticket, and we'll make sure it gets prioritized and bumped up to a senior support engineer or a manager right away.
